TERMS AND CONDITIONS

CUSTOMS AND TAXES

In most cases, the Australian Border Force releases our packages without problems and you don’t have to pay any additional taxes. But sometimes customs authorities may open a parcel and find cigarettes inside. In this situation, you will need to pay an extra fee to get your purchase (from 15 to 20 AUD per pack). The exact amount varies depending on the brand of cigarettes.

TERMS OF DELIVERY

Delivery usually takes from 7 to 15 days. Sometimes this period may be longer because of flight irregularities or if the package is held for additional customs inspection. Next 2-3 days after the date of release from customs your order should be delivered by courier service. 

SHIPPING COST

The cost of delivery includes the cost of the delivery itself, as well as measures to protect parcels against seizure. It varies from AU$50 to AU$80 and depends on the weight of the package. 

REFUND POLICY

If instead of your order you received a letter from Border Force telling that your package had been seized, you should first let us know about this. We’ll check up the case and if the seizure information is confirmed we’ll issue a refund or resend your order at your discretion.

LIMITS

To reduce the risk of seizure, we suggest not to exceed a certain limit while ordering. Remember, the smaller the parcel, the lower the risk. Please, follow this limit when you place an order:

King size cigarettes: 1-3 cartons;

Compact format: 1-3 cartons;

Slim cigarettes: 1-4 cartons.

MIXED ORDERS

For added security, we do not accept mixed orders since this increases the risk of seizure. If you still want to order several brands, then contact us before placing such order. In some cases, we can still send you an order containing several different brands.

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